Terms and Conditions

By entering the Ruby Owl website you agree to the Terms and Conditions of use. Placing an order online indicates your acceptance of these Terms & Conditions.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. Your card will be charged automatically when you place your order. If for any reason we are unable to fulfill your order, a full refund will be given.

The contract between us (Ruby Owl) and you (the customer) becomes binding when we send you an invoice (with your goods). You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. 

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

We try to ensure the pictures of the goods on our website are accurate. However, there may be slight variations in colour between the pictures and the goods themselves. This will not be deemed as a fault as is to be expected with handmade items.